FAQs

ACCOUNT SETTINGS

How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at customerservice@lightwearskincare.com

What do you mean by points? How do I earn it?

Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!

 

CHECKOUT PROCESS

Why is there a checkout limit? / What are all the checkout limits?

Our Store is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products. So...
- Each member is entitled to only one (5) sample order every day.
- Each member is entitled to one (5) bundle of sample for each product.
- Your account must have sufficient points before you can checkout the sample products.
- Kindly clear all pending payments before another checkout.

How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

 

PAYMENT OPTIONS

What are the payment methods available?

At the moment, we only accept Credit/Debit cards and Paypal payments.

Can I pay using Paypal without a Paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payments online. No account needed.

 

SHIPPING

How can I change my shipping address?

By default, the last used shipping address will be saved into to your Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

If by accident you forgot to change the address please send us an email as soon as possible, with the subject being 'URGENT: Need to change address’. Email us your order number (found on the invoice sent to your email) and address you wish to send your item to. If the item has not be sent before we see your email, we may be able to change the address for you. Unfortunately, however if the item has been sent out to the wrong address it is up to you to retrieve the parcel. Will not not be able to compensate you.

How can I track my orders & payment?

You can check this on your account. After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt.

How long will it take for my order to arrive after I make payment?
Please visit our Shipping & Returns Policy page.